Loading…
Support Center
Help and site basics
A service manual with no extra repetition: ordering, payment, delivery, loyalty, custom requests, and follow-up support.
Placing an order
The customer picks the product, size, and colour, adds items to the cart, and proceeds to checkout.
After contacts, delivery, and payment are filled in, the order is registered and goes into processing.
- The current price and discount are shown on the product card and in the cart.
- Non-standard or custom tasks may require additional confirmation.
Payment, delivery, and statuses
Full online payment is available for most orders, with partial prepayment for selected scenarios.
Once the order ships, you receive a tracking number and can move to tracking.
Points, promo codes and account
- Once logged in, you can see your orders, bonuses, and promo codes in your account.
- Points accumulate and can be converted into discounts under the active rules.
- Recurring purchases are easier to manage from the account than through external messages.
Custom print and service requests
Ready-made items have a clear return/exchange route: items of proper quality can be returned or exchanged within 14 days of receipt under Ukrainian law.
Custom tasks have a dedicated scenario: file or brief, parameters, and price are agreed in advance, and properly made custom clothing isn't subject to return or exchange. Production defects or deviations from the agreed mockup are reviewed separately.
For post-purchase service situations use the returns, FAQ, or contacts pages depending on the request.
Frequently asked questions
How do I start placing an order on TwoComms?
Pick a product in the catalog, add size and color to the cart, go to checkout, fill in contacts, delivery method and payment. Once confirmed, the order moves into processing and you get a status email.
How do bonus points and promo codes work?
Bonuses are credited after paid orders and shown in your personal account. Promo codes apply at the cart and do not stack with each other. To convert points into a discount, use the current loyalty rules described in your account.
What should I do if I need help with a custom order?
Go to the Custom Print page — there you can send a layout, brief or simply describe the idea. The manager confirms the file, parameters and price, after which the order goes into production.
How do I submit a service request after receiving an order?
Ready-made items in proper quality can be returned or exchanged within 14 days as long as the original appearance is preserved. Submit a service request via the “Returns & exchanges” or “Contacts” page — include the order number, a brief description and photos.
Where to turn if you couldn't find an answer in the Help center?
Use the FAQ for short answers or the Contacts page to write to us directly. For order status questions, open Order Tracking — it shows the current stage and the recommended next steps.
Need a quick answer?
Open the FAQ for common questions. For live communication, head to contacts.
