Frequently asked questions about purchase and service

Pick a product, size, and colour, add it to the cart, fill in contacts, delivery, and payment. The order then goes into processing.

Full online payment, mono checkout, and selected partial-prepayment scenarios are available. The exact option depends on the order format.

We print current TwoComms T-shirts and hoodies to order after payment is confirmed; we do not keep finished printed garments ready in stock. Preparation usually takes 1–3 days after payment confirmation; this is an approximate estimate that varies with the season. It does not guarantee dispatch or receipt by a particular date and is not carrier transit time: delivery after dispatch depends on the carrier and route.

After dispatch you get a tracking number. You can also check the status in your account or on the tracking page.

After receipt, catalogue items have a 14-day guideline for ordinary returns or exchanges under applicable terms and team review. Custom work and spent points can affect an ordinary voluntary change of mind, but never automatically reject a defect, mismatch, or mandatory consumer-rights request.

Yes. For confirmed categories we publish dedicated garment measurements and short fit hints.

Purchases and selected account actions earn points. They can be converted into promo codes under the active program rules.

Yes. There's a dedicated custom-print track: you share the file or description, and a manager agrees on details, format, and price.

We make clothing in Kharkiv. The founder describes three quality-control stages: sewing, print application, and packing and dispatch.

An older post may still show a previous price. The website calculates the current retail price and available discount for the selected item and basket. Send the post if you need clarification; we will help match the item and current total.

Current t-shirts: 95% cotton / 5% elastane, Turkish combed single jersey; regular approximately 190 g/m², oversized approximately 220 g/m². Current hoodie: 90% cotton / 10% polyester, combed three-thread fabric, approximately 320 g/m², slightly oversized and unisex. These specifications do not automatically apply to other bases or customers’ own garments.

T-shirts have regular and oversized fits. The current hoodie has one cut: slightly oversized and unisex. Size changes ease and length within that cut; compare measurements of the specific garment.

Tell us the product, size and detail you want to see: a seam, print or ruler measurement. We will show available material or pass on a request for a new photo or video. Front and back views in the configurator are placement previews, not photos of a specific garment.

For current t-shirts and hoodies, we recommend washing at 30 °C without harsh chemicals. Follow the specific garment label for other settings. See the Clothing Care page for the full guide.

The founder estimates that the print withstands more than 100 washes with recommended care: 30 °C and no harsh chemicals. This is the founder’s assessment, not a laboratory test result or a promise of unchanged appearance under all conditions. If there is a print issue, contact the team with photos.

Contact the manager through the contact page or Telegram with your order number, a description and photos. The team will review the details and agree a resolution. This is a separate service case, including for custom garments; the 14-day unused-item exchange does not replace an issue review.

For dropshipping, the manager individually agrees a discount of 10–15% off the current full website price. The discount is not activated automatically. Wholesale orders come in batches of 8, 16 and further multiples of 8; batch terms are agreed individually, without a universal percentage scale. Contact TwoComms on Telegram to discuss: https://t.me/twocomms.

Yes, we discuss these requests individually. Administration agrees special brigade and custom unit orders. Regular catalogue purchases use the available general programmes, without an automatic status-based discount.