Frequently asked questions about purchase and service

Pick a product, size, and colour, add it to the cart, fill in contacts, delivery, and payment. The order then goes into processing.

Full online payment, mono checkout, and selected partial-prepayment scenarios are available. The exact option depends on the order format.

We usually prepare and dispatch orders within 1–3 days after payment is confirmed. This is not a guarantee or a transit time: delivery after dispatch depends on Nova Poshta and the route.

After dispatch you get a tracking number. You can also check the status in your account or on the tracking page.

After receipt, catalogue items have a 14-day guideline for ordinary returns or exchanges under applicable terms and team review. Custom work and spent points can affect an ordinary voluntary change of mind, but never automatically reject a defect, mismatch, or mandatory consumer-rights request.

Yes. For confirmed categories we publish dedicated garment measurements and short fit hints.

Purchases and selected account actions earn points. They can be converted into promo codes under the active program rules.

Yes. There's a dedicated custom-print track: you share the file or description, and a manager agrees on details, format, and price.

We recommend washing items inside out, avoiding aggressive bleach, and using gentle drying. Details are on the dedicated care page.