After Purchase

Returns & exchanges

Ready-made items of proper quality can be returned or exchanged within 14 days of receipt under Ukrainian law. Custom apparel made to individual order is not subject to return or exchange when properly executed and matching agreed parameters.

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Which orders are eligible

ready-made items of proper quality can be returned or exchanged within 14 calendar days of receipt;
for a service request the item must keep its original condition, tags, and have no signs of use;
custom apparel made to individual order isn't subject to return or exchange when properly executed and matching agreed parameters.

What to prepare for a request

your order number;
a short description of the situation;
a photo of the item if it helps assess the case faster.

How the service process works

For ready-made items we check the return or exchange conditions and agree on the next steps through TwoComms official channels.

If the question concerns a custom piece, a production defect, or a deviation from the agreed mockup, we review the case separately after checking the order details.

you submit the request through the official channels;
we check the details and agree on the next scenario;
after that you get a clear follow-up with no extra redirects.

FAQ

Поширені запитання

Which items can be returned or exchanged?

Ready-made items of proper quality can be returned or exchanged within 14 days of receipt under Ukrainian law, provided the items keep their original condition, tags, and have no signs of use.

Can custom apparel be returned?

Custom apparel made to individual order is not subject to return or exchange when properly executed and matching agreed parameters. If there's a production defect or deviation from the agreed mockup, contact us and we'll review the case separately.

What should I prepare for a service request?

Your order number, a short description of the situation, and, if helpful, a photo of the item or the issue. That helps us pick the right scenario faster.

Need to submit a service request or check a custom case?

Start from contacts and immediately add your order number, situation description, and photos. That noticeably shortens the clarification time.

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