TWOCOMMS
After Purchase

Returns & exchanges

After receipt, catalogue items have a 14-day guideline for ordinary returns or exchanges under applicable terms and team review. Custom work and spent points can affect an ordinary voluntary change of mind, but never automatically reject a defect, mismatch, or mandatory consumer-rights request.

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Which orders are eligible

  • After receipt, catalogue items have a 14-day guideline for ordinary returns or exchanges under applicable terms and team review. Custom work and spent points can affect an ordinary voluntary change of mind, but never automatically reject a defect, mismatch, or mandatory consumer-rights request.

What to prepare for a request

  • your order number;
  • a short description of the situation;
  • a photo of the item if it helps assess the case faster.

How the service process works

For ready-made items we check the return or exchange conditions and agree on the next steps through TwoComms official channels.

If the question concerns a custom piece, a production defect, or a deviation from the agreed mockup, we review the case separately after checking the order details.

  • you submit the request through the official channels;
  • we check the details and agree on the next scenario;
  • after that you get a clear follow-up with no extra redirects.
FAQ

Frequently asked questions

Which items can be returned or exchanged?

After receipt, catalogue items have a 14-day guideline for ordinary returns or exchanges under applicable terms and team review. Custom work and spent points can affect an ordinary voluntary change of mind, but never automatically reject a defect, mismatch, or mandatory consumer-rights request.

What should I prepare for a service request?

For a service request, share your order number, briefly describe the situation and your preferred outcome, and add a photo if helpful. The team will review the details and agree on next steps, timing and shipping terms.

Need to submit a service request or check a custom case?

Start from contacts and immediately add your order number, situation description, and photos. That noticeably shortens the clarification time.
Contacts Help